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Vsp,Therapeutic Optometrists
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Posted by n_victor3 on 9/3/2009
My family and I have used Eyetx for years. Dr. Bell and his team are the best! We have always been very happy with the eyeglasses selection and quality as well and have recommended Eyetx many times over.
Posted by elderly65 on 7/6/2009
They have HORRIBLE service at the 5011 Walzem Location. Ever since my mom went with her prescription on a Saturday the Tech couldn't verify her insurance. So he said to her to come back on Monday so they can verify insurance information even at that they had to write information down and they had to call her back. Why didn't they write the insurance information down to begin with!!!! Then gave my mom frames that are TOO big and fall off. So she went back in to choose another frame that will best fit her PLUS she had to pay OUT OF POCKET. What is the Technician there for just to get paid and go home. They should be able to help out ELDERLY people and what best fits their style. The third time my mother goes to this place is because her FRAMES SHATTERED on July 2 so she went into the WALZEM location to have them replaced, according to abby or gabby that, the manager REnee Kent has to okay for them to replace FRAMES that just happened to SHATTERED on their own. Talk about having a weekend without any glasses!!!!!!!!!!!!!!!!!!!! I called the Walzem location on Monday to speak to Manager Renee and according to Stephanie she was TOO BUSY to take my call so she took my name /Ph #. Called back in the afternoon Renee answered and sttd SHE WAS TOO BUSY and she couldn't talk to me, and that she had my message and she will call me later, she didn't know when, but if I wanted to come in the office to get service I can do that. VERY UPSET regarding this unprofessional Manager along with their techs. Complained to District Manager Tammy to have this resolved and proclaim my mother's frames so she can see.!!!!!!!!!!!!!
